Refund policy

Return & Refund Policy

Eligibility for Returns

You may request a return within 30 calendar days after you receive your order. All returned items must be unused, in original condition, complete with all original packaging, accessories and labels. Used, damaged, customized or clearance sale items are not eligible for free return.

How to Submit Return Request

Please contact our customer support via registered order email before sending back any goods. Do not return packages without prior confirmation from our team. We will send you clear return instructions once your request is approved.

Return Shipping Cost

Buyers are responsible for all return shipping fees unless the item arrives defective, broken or we shipped the wrong product. Original delivery charges will not be refunded.

Inspection & Refund Process

We will inspect returned goods after receiving the package. Once inspection is completed and approved, your refund will be processed within 5–10 business days. Funds will be returned to your original payment account. The arrival time depends on your payment provider’s processing schedule.

Damaged & Defective Items

If you receive damaged or faulty products, please provide clear photos of the package and defective goods within 48 hours upon delivery. We will arrange solutions including replacement or partial/full refund according to the situation.

Order Cancellation

You can cancel your order for free before the parcel is dispatched. Once the order has been shipped, cancellation requests will be treated as standard returns following our return rules.

Partial Refunds

We reserve the right to offer partial refunds if returned goods show signs of wear, missing parts or damaged original packaging.

Exclusions

We do not accept returns of products damaged due to improper use, accidental drop, self-modification or normal wear after use.